Why we don't give appliance repair estimates over the phone

The same symptom can mean many things

Say your dryer runs but makes no heat. It could be any of these:

• A blown thermal fuse
• A faulty heating element
• A bad high-limit thermostat
• A failed gas valve solenoid, on a gas dryer
• A clogged dryer vent, which needs cleaning and matters for fire safety
• A tripped circuit breaker, which you can reset yourself
• A failed control board, which may not be worth repairing on an older machine

Each one causes the same symptom, and each costs something different to fix. So the only honest answer over the phone is that we don't know yet.

How a visit works

First, you describe the problem, and we ask a few questions to get a general sense of what's going on.

Next, we schedule a diagnostic visit. Same-day service is available when the schedule allows.

The technician then goes through the appliance systematically to find the actual cause, not just the symptom.

Finally, you get the price before any work starts, and you decide whether to go ahead.

What about the diagnostic fee?

There's an $89 diagnostic fee for the visit. If you go ahead with the repair, it's applied toward the total cost.

"But I just want a ballpark"

We understand. You don't want to pay for a visit and then learn the repair costs more than the appliance is worth.

So tell us the appliance's age and brand when you call. If a repair is unlikely to make sense, we'll say so. And if the technician finds the repair isn't worth doing, we'll tell you that too.

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